Information Overload
Being in the service industry, we’ve come across a lot of emergency situations that require our employees to take action quickly to help our customers remediate the job at hand. One common trend among job success across all three shops – machine, fabrication and field, is information overshare. Customers who over-communicate their expectations and needs will see faster turnaround, more efficiency in steps to completion, and overall lower cost. If you have the information, we want to hear all about it! There is no such thing as oversharing in this industry.
We Want to Hear About It
Whether you’re a seasoned employee at your plant or new to the gig, information can get lost in translation. When sending something out to be repaired, rebuilt or custom designed we highly recommend focusing on three things: Drawings, Sketches, and/or Written Communication. When our shops are able to gather two of these three pieces, we move faster and more efficiently for you, the customer. Unsure if the information you have on hand is relevant? Send anyways! With our 45 years in the business, we often times have drawings and sketches from past jobs—paired with the additional information from you we are able to paint a more comprehensive picture. This also allows us to ask detailed questions about expectations and removes project assumptions—giving greater clarity and transparency to everyone.
Wrapping it Up
In the end, we are here to help our customers in whatever unexpected or pre-planned project comes up. We want you to know, that oversharing is always welcome. We will always take the time to go through the drawings, sketches and your communications in order to come up with the most cost-effective resolution. Wrapping it all up: Three things we’re looking for in every job—Drawings, Sketches and/or Written Communication. This leads to: Cheaper Jobs, Faster Turnaround, and Greater Efficiencies.
Through a customer supplied sample, Machinery Maintenance was able to create a new stainless steel pump seal gland resulting in longer lifetime and durability. Original was cast iron and did not last in the application. Sharing the history and sample with MMI helped move this job along quickly and efficiently.